Privacy Policy

Jugo y Fortuna respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and disclose information when you visit our website or interact with our offline poker and dining venue.

This policy applies to all visitors to the Jugo y Fortuna website and customers of our restaurant and card lounge. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Our venue is exclusively offline; we do not offer online poker or any digital gambling services.

Effective Date

This Privacy Policy is effective as of 7 September 2026 and may be updated from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

Information We Collect

Information You Provide

We collect personal information that you voluntarily provide when you contact us, make a reservation, or interact with our venue. This may include your name, email address, phone number, and any details you include in your message.

  • Reservation requests through our website or by phone.
  • Email inquiries to [email protected].
  • In-person interactions at the restaurant or card lounge.

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device information, and pages visited. This information is used to improve website performance and user experience. We use cookies and similar technologies as described in our Cookie Policy. No personal information is collected automatically without your knowledge. We do not track your activity across other websites.

Information We Do Not Collect

Jugo y Fortuna does not collect any financial information, payment details, or gambling-related data. Our venue operates exclusively offline, and no online transactions or poker games are conducted through this website. No credit card numbers or bank account details are requested or stored. No betting or wagering information is collected. All poker activities are physical and face-to-face at our Sydney venue.

How We Use Your Information

Primary Purposes

We use your personal information to respond to your inquiries, process reservation requests, and provide you with information about our offline poker and dining offerings.

  1. To manage bookings for the restaurant and card lounge.
  2. To respond to emails and phone calls.
  3. To send you updates about events and promotions if you have opted in.

Legal and Operational Purposes

We may use your information to comply with legal obligations, resolve disputes, and enforce our Terms and Conditions. We may also use aggregated, non-identifiable data for business analysis. Compliance with Australian laws and regulations, protecting the safety and security of our venue and guests, and improving our services based on visitor feedback are all part of these purposes.

Storage and Security

Data Storage

Personal information is stored securely on servers located in Australia. We take reasonable steps to protect your information from misuse, interference, loss, unauthorized access, modification, or disclosure.

  • Access to personal information is restricted to authorized staff.
  • We use encryption and secure protocols for data transmission.
  • Physical records are kept in locked facilities at our Sydney venue.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When information is no longer needed, we securely destroy or de-identify it. Reservation records are kept for a reasonable period to manage bookings. Email correspondence is retained for customer service purposes. We regularly review our data retention practices.

Disclosure of Information

Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our website, managing reservations, or providing other services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

  • Website hosting and analytics providers.
  • Email and communication services.
  • Reservation management systems.

Legal Requirements

We may disclose your personal information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of Jugo y Fortuna, our guests, or others. This includes compliance with Australian law enforcement requests and protection against fraud or security threats.

No Sale of Information

Jugo y Fortuna does not sell, rent, or trade your personal information to third parties for marketing purposes. We value your privacy and will never share your information for financial gain.

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out-of-date. To make a request, contact us using the details below. We will respond to access requests within a reasonable timeframe. There is no fee for accessing your information. We may need to verify your identity before processing your request.

Email: [email protected] | Phone: +61 8 5207 3391

Opt-Out and Deletion

You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in our emails. You may also request deletion of your personal information, subject to legal retention requirements. We will process deletion requests within 30 days. Some information may be retained if required by law.

Contact Us

Privacy Contact

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us using the details below. We take privacy seriously and will respond to your inquiry promptly.